Orders and shipments
Direct sales through our website are enabled for shipments to the Peninsula, the Balearic Islands and the rest of the countries of the European Union.
If you live in the Canary Islands, Ceuta or Melilla or want us to send your order to a non-EU country , we will attend to your order through our email info@aimeeshoes.com to guarantee maximum transparency in shipping costs.
why are we doing it like that? These areas have special regimes and variable customs fees and we prefer that you personally evaluate the shipping options and rates associated with your order before placing it.
For any prior questions about shipping costs, you can also call us at +34 91 308 29 50 (business hours).
(English translation below)
1. Shipments to the Peninsula and the Balearic Islands
Shipping to the Peninsula (Spain and Portugal) is FREE, including a first exchange if you have problems with the model or size chosen.
For the Balearic Islands, shipping costs are €12, and also include a free first exchange.
Shipments in peninsular territory will be delivered within 24 to 48 business hours. Please note that delivery times for the Balearic Islands are approximately 48 hours longer than in the rest of the Peninsula. We will strive to ensure that you receive your order as soon as possible.
If you are not at home to receive the delivery of your package, the transport agency will contact you by phone to arrange a second delivery. You will also have the option to pick up your order at your nearest MRW office .
If you have any problems with receiving your order, do not hesitate to contact us.
2. Shipments to other European countries
Shipments to the rest of the European Union countries have a cost of €28 and an additional charge for returns and exchanges. For more information, write to us at info@aimeeshoes.com .
3. Special shipments
If you are in the Canary Islands, Ceuta, Melilla and other countries in the rest of the world , you can request your order at info@aimeeshoes.com . We will take care of all the management, but shipping costs, customs fees or special taxes (if any) will be the responsibility of the customer. For shipping options and prices, write to us by email or call us at +34 91 308 29 50 (business hours).
4. Availability
All orders are subject to item availability . In the unusual event that the product is not available, the customer will be informed by email and the purchase amount will be refunded within a maximum period of 48 hours on a business day, 72 hours if it is a holiday.
5. Exchange and return policy
If you need to make an exchange or return, you will have a period of 7 business days (10 calendar days) from the delivery of any item, with the exception of bags. In this case, you will have a period of 24 hours from receipt to contact us through our email info@aimeeshoes.com and request the exchange or return.
For both exchanges and returns, we must receive the item in the condition in which we sent it to you, with the original packaging and labeling. Once received and reviewed, we will proceed with the new shipment or refund within a maximum period of 48 hours and we will send you a notification by email to confirm it.
6. How do I make a change?
To make a change send us an email to info@aimeeshoes.com indicating the item(s) you want to change size or for another model. You must specify your name and order number and provide us with the designer, name and size of the new item that you have preselected on our website www.aimeeshoes.com to replace it.
The first change in the Peninsula (Spain and Portugal) and the Balearic Islands is FREE.
For Europe or those areas in which direct online sales are not available (Canary Islands, Ceuta, Melilla and non-EU countries) there will be an additional expense that the client must assume.
Contact us by email for approximate costs, as this varies considerably depending on the area or country and the type of shipping.
7. How do I make a return?
Send us an email to info@aimeeshoes.com indicating your name and order number, the item(s) you want to return and explain the reason.
In the case of returns, the customer bears the costs of reshipment except if the reason for the return is a defect or damage to the piece received or any error for which aimée is responsible.
It is important to keep in mind that the imperfections presented by leather tanned with vegetable dyes following traditional artisanal techniques will not be considered a defect , since they are part of the identity of the aimée product.
You must forward it to the following address:
AIMEE
Plaza de las Salesas 9
28004 Madrid (Spain)
If you prefer, we can take care of arranging a collection with our transport company, but the costs will still be your responsibility.
8. Do you have anything else to ask us?
If you have any questions, write to us at info@aimeeshoes.com and we will be happy to assist you.
Orders and Shipping
Our website's direct selling is available for deliveries all Peninsular Spain, Balearic Islands and for the whole European Union countries.
If you live in the Canary Islands, Ceuta, Melilla or any of the countries outside the European Union, all you have to do is to reach our email info@aimeeshoes.com and we'll be glad to please your request as fast and easy as we can.
Why do we choose to do it this way? Just because all those areas have specific custom tolls and the prices can change considerably. This way you can figure out the different shipping options how much specifically you would have to pay at prior and balance the decision about making your order or not.
Any other request you might need about shipping costs you can reach us as well on +34 913082950 (business hours).
1. S pain, Portugal and Balearic Islands shipping
Shippings to Peninsular Spain and Portugal are FREE, including a first change and return of your order in case you have a problem with your selection of size or model.
The costs for Balearic Islands are €12 and you have the right to a free first change as well.
Deliveries in Spain and Portugal take from 24 to 48 hours average. In the case of Balearic Islands it can take 48 more hours. We'll do anyway our best for you to get your delivery as soon as possible.
If you are not home when the order is delivered the transport agency will contact you in order to arrange new details that fit you.
You have as well the option of your nearest MRW office in which you can pick up your order.
Do not hesitate to contact us if you experience no matter what kind of problem during the delivery process.
2.Shipping to EU countries
Shippings to the rest of EU countries cost €28 and there is an additional charge in case of change or articles sent back. For further information write to info@aimeeshoes.com .
3. Special Deliveries
In case you live either in Canary Islands, Ceuta, Melilla or any other country of the rest of the world you can order what you need by writing to info@aimee-shoes.com . We'll take care of everything but it is the customer who will assume all the costs related to shipping, customs or special taxes (if applicable). To find out about precise conditions send an email or call us on +34 91 308 29 50 (business hours).
4. Availability
All orders are subject to the items availability. When unusually the item is not available, the customer will get an email and the money back in 48 hours, working days, 72 hours the longest if the day is a holiday.
5. Changes and Refund Policy
If you need a change or a refund your deadline is 7 working days (10 calendar days) since the moment you get your delivery, with the exception of bags. For bags, you have 24 hours since you get it to send an e-mail and ask for the change or the refund.
Either for changes or refunds, we need you to get back the item the same as it was sent, package and original label included. Once it is received and checked out, we'll go for the change or the refund and will send an e-mail to inform you along the process.
6. How do I make a change?
To make a change, send an email to info@aimeeshoes.com and say which is the item you would like to change. Say as well what other size or model you would like to get, among the ones available on our website. You have to be precise with your name, your order number, designer's name, size and model of the new item you want to be delivered.
First change for Peninsular Spain, Balearic Islands and Portugal is FREE.
EU countries, Canary Islands, Ceuta, Melilla, and the rest of the world will have an additional charge, which will be carried by the customer.
Ask about the precise amount for each case by sending us an e-mail. because rates are different depending on the case. We'll be glad to inform you.
7. How do I get a refund?
Send an e-mail to info@aimeeshoes . Specify your name, order number, items you want your money back for and why.
In refunds, it is the customer who gets charged with the cost of sending back the item. The exception are those cases with flaws in the item or those with mistakes evidently related to aimée's management.
It is important to outstand that flaws are not usual imperfections that come up on leather dyed with vegetable materials and following craftsman techniques. This is what is part of Aimée's products substance and soul.
The item has to be sent back to this address:
AIMEE. Plaza de las Salesas, 9. Madrid (Spain)
If you prefer, we can also manage it by asking our usual transport agency, but the costs will be charged on the customer too.
8. Any Further Questions?
If yes, do not hesitate to write us to info@aimeeshoes.com and we'll be pleased to solve your doubts.